Santa's Snowflake Grotto Stratford

Saturday  22 December  2018  9:00 AM    Saturday  22 December  2018 8:30 PM
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Last update 23/12/2018

Westfield Stratford City invites children and families to Santa’s Snowflake Grotto, a magical world of snow.
You'll be magically transported to the Snow Factory in the North Pole, where Santa’s elves make all the snow in the world. Children will create their own snowflake and explore the various activities within the factory.
You’ll meet Santa in his icy
Snow Chamber, where every child will receive a gift and have their photo taken with him. To leave the North Pole and go back to London, experience the infinity room.

The visit lasts approximately 20-25 minutes, and photos can be purchased in the Christmas Shop at the end.

For Frequently Asked Questions see below.

Santa's Snow Flake Grotto

Inside the snow chamber

Santa’s Snowflake Grotto – Frequently Asked Questions

Who needs a ticket?
Each adult, child and infant needs a ticket.

Is Santa’s Snowflake Grotto accessible for wheelchair users?

Yes, however we advise that someone comes to assist.  Only one ticket for the wheelchair user needs to be booked – the helper will be free. Once your ticket is booked, please email with your date and session time so we can allocate your helper space.

Will Santa be made aware of my child’s disabilities and act accordingly if necessary?
Yes. Once your ticket is booked, please email with your date and session time. 

Can schools or other large groups attend?
Yes. If you would like to book a larger group, please contact us to arrange.


Have all staff been Disclosure and Barring Service (DBS) checked?
Yes. All staff including Santa have been DBS checked.


Is there an age or height requirement?
There is no age or height restriction. Children under 16 must be accompanied by an adult.

Will my child have a one-to-one visit or a group visit?
Each family will have a group visit with Santa.

Will a photo be taken of my child’s visit?
Yes. Customers are not allowed to take their own photographs. A selection of photo packages are available for sale at the end.

Will my child receive a gift?
Santa will give gifts to all children up to the age of 12.


Will I be able to park my pram?
There is a buggy park located near the grotto. 

Can I cancel or change a booking?
Requests to change or cancel tickets must be made no later than 24 hours before your booked date to Please include your booking reference, name of the original Buyer (and the email address registered with your booking) and the reason for your request.

If you accidently book the wrong location, please email and we will try to change the location, subject to availability.

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Westfield Stratford City
London, England, United Kingdom
Westfield Stratford City
London, England, United Kingdom
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