Santa's Snowflake Grotto Stratford
Westfield Stratford City invites children and families to Santa’s Snowflake Grotto, a magical world of snow.
You'll be magically transported to the Snow Factory in the North Pole, where Santa’s elves make all the snow in the world. Children will create their own snowflake and explore the various activities within the factory.
You’ll meet Santa in his icy Snow Chamber, where every child will receive a gift and have their photo taken with him. To leave the North Pole and go back to London, experience the infinity room.
The visit lasts approximately 20-25 minutes, and photos can be purchased in the Christmas Shop at the end.
For Frequently Asked Questions see below.
Santa’s Snowflake Grotto – Frequently Asked Questions
Who needs a ticket?
Each adult, child and infant needs a ticket.
Is Santa’s Snowflake Grotto accessible for wheelchair users?
Yes, however we advise that someone comes to assist. Only one ticket for the wheelchair user needs to be booked – the helper will be free. Once your ticket is booked, please email
Have all staff been Disclosure and Barring Service (DBS) checked?
Yes. All staff including Santa have been DBS checked.
Is there an age or height requirement?
There is no age or height restriction. Children under 16 must be accompanied by an adult.
Will my child have a one-to-one visit or a group visit?
Each family will have a group visit with Santa.
Will a photo be taken of my child’s visit?
Yes. Customers are not allowed to take their own photographs. A selection of photo packages are available for sale at the end.
Will my child receive a gift?
Santa will give gifts to all children up to the age of 12.
Will I be able to park my pram?
There is a buggy park located near the grotto.
Can I cancel or change a booking?
Requests to change or cancel tickets must be made no later than 24 hours before your booked date to
Westfield Stratford City
London, England, United Kingdom