Lone Working and De-escalation Techniques

Designed for: All staff working with service users in the community
Learning Outcomes:

Have an understanding of the lone working policy
Have an understanding of the principles of de-escalation and conflict resolution
Explore skills that aim to calm a situation
Explore skills in managing confrontation and challenging situations
Carry out an on the spot risk assessment

Evaluation methods:
Staff learning forms
Links:
Policy & Legislation:

Lone working Policy
Health and Safety Policy

CLF:

Managing relationships: empowering people; working in partnership; leadership; empathy; dealing with conflict.
Managing self: professional autonomy; lifelong learning; flexibility; confidence; resilience; awareness of impact on others; Awareness of wider context.