Good to Great - October '21 programme
Leadership and management must go hand in hand. They are not the same thing. But they are necessarily linked, and complementary. Whilst a good manager will save you on costs and keep your customers coming back through good shift organisation, it takes a good leader to do this on a longer-term basis.
In addition to restaurant expertise, general managers need to be able to:
1. Work at becoming self-sufficient and to empower those qualities in others.
2. Understand and benefit from their own self-understanding.
3. Make good decisions.
4. Manage teams usually multiple teams.
5. Coach and mentor their shift managers and department heads to be better leaders themselves.
6. Run effective, short meetings.
7. Set workable, challenging objectives for self and others.
8. Give adult to adult feedback and handle performance conversations.
9. Use their time constructively.
Only a competent general manager can create this team - and we help create this manager.