Effective Support and Supervision of Staff
Giving strong support and supervision to staff can make a world of difference to how they perform.This one-day course is suitable for managers, team leaders and anyone who has to oversee and motivate others. We examine key mechanisms that can be applied to any group and which make for effective support and supervision of both individuals and teams. Discover a mix of hard-skills and soft-skills ranging from
defining your role and their role, establishing expectations
- Setting boundaries
- Earning respect
- Creating a constructive and sharing atmosphere
- Giving feedback
- Dealing with conflicts and tensions
- Underlying causes of poor performance
- listening skills
- Training Needs Analysis
Do I have to book using Eventbrite?
What refreshments are served at the training?
Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. A sandwich and wraps lunch is served as patrt of the day.
Is there disabled access?
The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.
What are my transport/parking options getting to the event?
Please refer to the Google info
What can/can't I bring to the event?
No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.
Is my registration/ticket transferrable?
Do I have to bring my printed ticket to the event?
What is the refund policy?
Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do reserve the right to charge for the full cost of the course