Effective Communication

Wednesday  5 July  2017  1:00 PM    Wednesday  5 July  2017 4:00 PM
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Last update 06/07/2017
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Designed for:  All staff who communicate with the public and service users

 

Learning Outcomes:

  • Understand theories of communication
  • Have feedback on how they communicate on a one-one basis
  • Understand how effective communication is demonstrated

 

Evaluation methods:

Staff learning forms

 

Links:

    

      Policy and Legislation:

  • Equality & Diversity Policy
  • Communication Policy
  • Personal Care Policy

 

      CLF:

  • Managing relationships: empowering people; working in partnership; leadership; empathy; dealing with conflict.
  • Managing self: professional autonomy; lifelong learning; confidence; resilience; Awareness of wider context.
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Frederick Street Training Centre
65 Frederick Street, Aberdeen, Aberdeenshire, United Kingdom
Frederick Street Training Centre
65 Frederick Street, Aberdeen, Aberdeenshire, United Kingdom
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