Designed for: All staff who communicate with the public and service users
Understand theories of communication
Have feedback on how they communicate on a one-one basis
Understand how effective communication is demonstrated
Staff learning forms
Policy and Legislation:
Equality & Diversity Policy
Personal Care Policy
Managing relationships: empowering people; working in partnership; leadership; empathy; dealing with conflict.
Managing self: professional autonomy; lifelong learning; confidence; resilience; Awareness of wider context.
Frederick Street Training Centre
65 Frederick Street, Aberdeen, GB, Aberdeenshire