Consumers' access to banks and ATMs| Newcastle

Thursday  24 January  2019  12:30 PM    Thursday  24 January  2019 2:30 PM
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Last update 25/01/2019


Does your organisation support people who have difficulties with accessing financial services?


Do you work with people who have been affected by bank closures in their area?

Come to our event and tell us about your experience. Your views will help inform the inquiry into consumers’ access to financial services and the recommendations we will make to Government.

The big issue

 Financial services provide facilities such as current and saving accounts, insurance products and loans, provided generally by banks, credit unions, and insurance companies.

With bank branches closing and the number of free-to-use ATMs falling, some think that it is becoming increasingly difficult for vulnerable customers to access financial services. The House of Commons Treasury Committee wants to investigate whether some people are being excluded from getting a basic level of service from financial services firms.

 At the event, we will be asking you:


  • What is your experience of financial services?
  • Are vulnerable people able to access financial services easily?
  • What challenges do people face when trying to access information or support from financial services firms such as banks?
  • Do you think everybody has equal access to appropriate and affordable credit?
  • Are there any barriers which stop vulnerable people from using financial services?
  • How can access to financial services be improved for all?

You can find more information about the inquiry on the Committee’s webpage. Information is also available in in the following formats: 


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Video version

Large print version


How can you help?


Does your organisation support people who have:

  • a physical or learning disability or a mental health condition?
  • a long-term illness that affects their daily life?
  • a first language that isn’t English?
  • difficulties with accessing communication in English (reading and/or writing)


If you have experience working with anybody who fits the above then the Treasury Committee wants to hear from you.


We want to make this event as accessible as possible, so if you require any support to be able to attend, please just let us know.


If you know anyone else who would be interested, please pass on this information.


What are select committees?

Find out more about select committees, how they affect government policy and how you can get involved.

Learn more about select committees


Stay in touch

For the latest news and events from the UK Parliament join our mailing list and follow @YourUKParl and @CommonsTreasury on Twitter.

 [BS1]Will be set up once venues confirmed. The ventbrite page will ask questions about accessibility etc

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Newcastle City Library
33 New Bridge Street West, Newcastle upon Tyne, England, United Kingdom
Newcastle City Library
33 New Bridge Street West, Newcastle upon Tyne, England, United Kingdom
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